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Terms and conditions of sales

The following General Terms and Conditions of Sale govern the offer and sale of products on our website "von50.com". Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. Requests for information should be made through our Customer Care: bonjour@von50.com.

If you need any assistance, go to the Informations area, where you will find information on orders, shipping,complaint handling, refunds and returning products purchased on von50.com.

1. Our Business Policy

1.1

The Vendor offers products for sale on von50.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

1.2

"Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession.

1.3

These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on von50.com between the users of von50.com and the Vendor.

2.How to Execute a Contract with the Vendor

2.1

To place an order for the purchase of one or more products on store von50.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

2.2

The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.

2.3

An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.

2.4

Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale.

2.5

The order form will be filed in our database for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Order.

2.6

Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7

English is the language used for executing contracts with the Vendor.

2.8

After your order form has been submitted, the Vendor will process your order.

2.9

The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on von50.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items (maximum in the next 14 days).

2.10

By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on von50.com.

2.11

By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on von50.com.

2.12

Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form.

3.Guarantees and Product Price Indication

3.1

On store von50.com, we only offer prêt à porter marked with the VON 50’ trademark. These products are purchased by us directly from the fashion house and/or the manufacturer authorised by the fashion house.

3.2

The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.3

The main characteristics of products are shown on von50.com on each product page. The products offered for sale on von50.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.

3.4

Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

3.5

Orders made from a Country site different from the one you are shipping to, or to addresses to which the Vendor cannot ship, will be automatically cancelled. (send us an email at bonjour@von50.com we’ll try to do our best so you could get a special shippement)

3.6

All Products sold by von50.com come with an identification tag attached with a disposable seal. When trying on the products you should not remove or alter the tag or seal from the purchased products should you wish to return the purchased product.

3.7

As a Consumer (as defined at section 1.2 above), you are entitled to various statutory warranties including a warranty that the products supplied to you conform with your contract with us.

3.8

Von50.com also provide lingerie from our partners Cervin and What Katie Did. Origins of these products are strictly controled.

4.Payments

4.1

Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

4.2

In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products as an order or a pre-order, and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account at the purchased products moment.

5. Shipping and Delivery of the Products

For specific product shipping and delivery procedures see the Delivery. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

5.2

VON 50' sent all available items using the shipping option selected by the customer when ordering online. In case of return of a VON 50's parcel to its warehouse because of a non-delivery reason, the two-way trip of the parcel, in addition to the add-on cost by the carrier will all be charged to the customer and handling fee. The refund will then be deduced from these costs: France 25€, EU 35€, Switzerland, Norway and rest of the world: 75€.

5.3

VON 50' cannot be hold for responsible for any problem due to the carrier or your non attendance during delivery. You are the person responsible of tracking your parcel thanks to 'My Account' informations, and if required, submit a reclaim to the carrier that did not fulfill the contract. In case of lost parcel, destroyed, not delivered, not claimed, VON 50' does not refund neither replace the order. You have the possibility to submit a new order online.

6.Customer Care

Please consult Informations area.

7. Consumer Rights and the Cooling-Off Period

7.1

If you are a Consumer, you may cancel your contract with the Vendor in relation to products purchased from von50.com, without any penalty and without specifying the reason, by notifying the Vendor and send back the package within fourteen (14) calendar days, beginning on the day you receive the products. In this case you will receive a full refund of the price of the products including standard delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses). The exchange of a product for another one is not possible.

7.2

Please follow instructions in your Account area - Return. You should return the products to the Vendor within fourteen (14) calendar days from the date you received the package, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

7.3

To return the products: - you should notify us and send back the products within fourteen (14) calendar days, (beginning on the day you receive the products (or for purchases of multiple products, the day on which you received the last product) by completing and printing the online Return Form (in My Account area) that you will put in the return parcel. You should keep a record of your cancellation notice
- the products should not have been used, worn, washed or damaged;
- the identification tag should still be attached to the products with the disposable seal;
- the products should be returned in their original packaging;

7.4

If you cancel the contract within the fourteen (14) calendar day cooling-off period pursuant to this Clause 7, we will process the refund due to you as soon as possible. You will be responsible for the cost of returning the products to us. You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.

7.5

Your responsabilities (lost or damage) are engaged when returning the products, and remain at your charge.

7.6

Only one return can be asked per order. Multiple returns are refused.

7.7

You return contains damaged products, and the Vendor doesn’t aloud any refund: the Vendor can send you back the damaged products, delivery is at your charge.

7.8

In addition to the 7.3 conditions, more than five returns or exchanges products since the customer's account creation will see applied amount for shipping costs and handling fee deduced from the refund amount. Those amounts are 18€ for France, 25€ for EU and 45€ for the rest of the world, Switzerland and Norway.

7.12

For all returns concerning orders for which no charges had been charged for delivery and handling fees, an amount will be applied and deduced from the global refund amount that will covered shipping costs, handling fees and return processing. Those amounts are for France: 10€, EU: 15€ and rest of the world 25€.

8.Items returned because they are damaged, defective or incorrect

8.1

The Vendor will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by the Vendor of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full. In the event that the Vendor finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you at your charge. If you do not accept re-delivery the Vendor reserves the right to retain the products and the purchase price and recover the Vendor's fees and expenses from you.

8.2

If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.

8.3

The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.

8.4

We will usually refund any money received from you using the same method originally used by you to pay for the purchase.

8.5

The Vendor will refund the price of the products in accordance with the applicable time frame as specified in clause 7 or 8 above. To the extent permitted by applicable law, the Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example: Delay caused by Credit Card/Debit Card companies refund policies.

9.Governing Law

These General Terms and Conditions of Sale are governed by French law.

10. Amendments and updates

The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on von50.com.